I wish to reach out to all of you in response to the numerous changes that have taken place at Qal-Tek Associates. These changes have positioned Qal-Tek to be a leader in the industries in which we provide service and support. We take great pride in our mission to provide revolutionary solutions to age-old problems. This mission has guided Qal-Tek’s growth in many areas and has required several changes in our structure in order to improve our quality, rate of delivery, documentation and our ability to support our many clients.
Some of our changes include:
– New company ownership and management team
– A new customer service department to streamline client requests and support
– A new logistics database to improve our accuracy in scheduling work requests
– A new CRM system to support our customers tracking of leak tests, calibrations, documentation and all other forms of asset management
– A new Electronic forms system for electronic processing of radioactive materials shipment, transfers and receipts
– A restructuring of our Consulting Services department to allow better support of requests and ensure more timely and accurate documentation
– A reorganized accounting department to ensure more timely and accurate invoicing and payments
– Electronic client feedback processes to better respond to your requests.
We recognize that these changes have been significant and we thank you for your understanding and ongoing support throughout. Qal-Tek will continue to make the necessary improvements to continually increase our quality and reputation in the industry.
We invite you to contact us about our new online quality system and how we can help improve our services and quality.
Thank you for your business and we look forward to serving your needs.